UniForum Service Effectiveness Survey 2019

Over 14,000 UCL staff will shortly be invited to participate in the Service Effectiveness Survey. The aim is to seek your confidential feedback about some key professional services at UCL. The survey should take approximately 15 minutes to complete.

The survey is part of the UniForum Programme, an international benchmarking exercise run by Cubane Consulting. They will compile our results and provide benchmarking against other universities in the programme. All your responses are confidential.

Several areas of professional services are included in the survey: governance, HR, IT, facilities management, external engagement, student support, library, teaching administration and delivery, and research administration and support. The results will help us understand what we are doing well and where we need to improve our services across the university.

Some of you will remember that we last ran this survey in November 2018 when almost 4,000 people submitted their feedback. Click here to see the results.

You will receive an email invitation with the title UniForum Service Effectiveness Survey on Monday, 11 November, with a link to access the survey online. The survey will run for three weeks and will close at the end of the day on Friday, 29 November.

If you have any questions, please contact get in touch , or visit the dedicated webpage.

Thank you in advance for helping us improve the university’s professional services.

Fiona Ryland, Chief Operating Officer


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