This week we meet Abubaker Mustafa, Senior Campus Experience Officer, who chats to us about the latest training initiative to enhance campus experience, and ’bears’ all when it comes to his favourite joke.
What is your role and what does it involve?
As a Senior Campus Officer at UCL, I hold a position of high visibility and responsibility. My primary focus is to safeguard the safety and well-being of all UCL staff, students, and visitors by providing exceptional customer support and security services. I am also committed to building positive relationships with the UCL community.
How long have you been at UCL and what was your previous role?
I have worked at UCL for the past 14 years, serving as a building attendant in the Computer Science Department. In this role, I welcomed visitors, students, and staff members, helped with their inquiries, and maintained a safe and secure environment.
What working achievement or initiative are you most proud of?
Throughout my work, I have been driven by a solid commitment to providing exceptional customer service and bringing a positive attitude in my daily duties. This dedication has not only allowed me to foster an understanding relationship with clients but has also enabled me to resolve issues effectively and contribute to a more enjoyable and productive work environment. I take immense pride in my ability to go above and beyond to ensure that every client interaction is a positive one. My dedication to excellence has been instrumental in helping me achieve my goals and has made me an asset to my team. I am confident that my commitment to providing exceptional customer service will continue to be a driving force in my success.
Tell us about a project you are working on now which is top of your to-do list.
We are currently implementing a development to enhance our customer service capabilities. This initiative involves providing comprehensive training to all colleagues across the North Zone. By investing in our employees’ skills and knowledge, we aim to ensure that we consistently deliver exceptional customer service experiences. This commitment to customer satisfaction will solidify our reputation for prompt and effective incident resolution. We are confident that this initiative will further improve our overall customer experience and reduce the time it takes to resolve issues.
What is your favourite album, film, and novel?
The Shawshank Redemption. And my favourite novel is To Kill a Mockingbird by Harper Lee.
What is your favourite joke (pre-watershed)?
"What do you call a bear with no teeth? A gummy bear."
Who would be your dream dinner guests?
Nelson Mandela: Mandela was a symbol of freedom and justice, and a leader who inspired millions. I would ask him about his time in prison, his fight against apartheid, and his vision for a better world.
What advice would you give your younger self?
Don’t compare yourself to others. Everyone is on their own unique journey, so focus on your own progress and achievements.
What would it surprise people to know about you?
I believe that we should all strive to be compassionate and understanding towards others.
What is your favourite place?
My favourite place is the outdoors. I love to spend time hiking, camping, and fishing. Being in nature is a great way to relax and de-stress.
University College London, Gower Street, London, WC1E 6BT (0) 20 7679 2000